Frequently Asked Questions
Purchasing Questions :
Do I need to pay sales tax?
A. States we pay tax to are: FL, CO.NJ, IA, NC, MI, OK, NM, NY, CA, GA, IN, LA, HI. These rates vary.
What are the accepted Credit Cards?
A. Master Card, Visa, American Express, Discover..all processed by Stripe + Paypal
Do you accept international orders?
A. We can ship your order anywhere in the world.
Can I order and pay over the phone?
A. Yes the order number is 1 800 477-3268
What should I do if my credit card has an error?
A. Call 800 4773268 for help
What can I do if I can’t place my order online?
A. Call 800 477-3268 for help
Processing Questions :
Are all of your covers in Stock?
A. Generally speaking, All of our tire covers are made to order. Processing is usually 3-4 days.
Custom Ordered covers could take several weeks
Can I change my order after my credit card is charged?
A. Please be advised that once an order has been placed and processed, it is difficult to make modifications and cancellations. If you wish to change your order, please click the button contact us. We will do our best to accommodate your situation. But once your order has been shipped, the order can not be changed or canceled.
How are orders shipped or tracked?
A. Orders are shipped by UPS and USPS Tracking numbers will be emailed to you upon shipping.
What should I do if my order never arrived?
A. If your order displays on the shippers’ website, it has been shipped, and if you don’t receive in two weeks;
please contact customers service for assistance.
Questions about after-Sales:
How do I return a product?
A. If you need to return or exchange a cover, please use the contact us button.
This site reserves the right to make adjustments to the Return and exchange policy.
How long will it take to process the exchange or refund?
Total time is in two parts. The first part is the processing time. This is the time from when your request of exchange
or refund, plus the processing procedure. The second part is the actual shipping time. This is the time that it takes
for the package to be exchanged and redelivered to you.